Emergency & Help Lines – Eugene & Springfield (Lane County, OR)

If you or someone you know needs help in Eugene or Springfield, use the numbers below.

For immediate danger, always call 911.
For mental health, domestic violence, youth, LGBTQ+, housing, or basic needs, use the category that fits best.

1. Immediate Emergency & Police

1.1 Emergency – Life-Threatening Situations

When to use: Any life-threatening emergency, crime in progress, serious injury, fire, or medical emergency.
Phone: 911
From outside the local 911 district: 541-344-2211
Area: Eugene, Springfield & surrounding Central Lane County

1.2 Police Non-Emergency

Eugene Police – Non-Emergency

Phone: 541-682-5111
Use for: Non-urgent police reports, past crimes, concerns that don’t require 911.
Area: City of Eugene

Springfield Police – Non-Emergency

Phone: 541-726-3714
Use for: Non-urgent police issues in Springfield.
Area: City of Springfield

2. Mental Health & Crisis Support

2.1 Lane County-Wide Crisis Line & Mobile Crisis

When to use: Any life-threatening emergency, crime in progress, serious injury, fire, or medical emergency.
Phone: 911
From outside the local 911 district: 541-344-2211
Area: Eugene, Springfield & surrounding Central Lane County

2.2 White Bird Clinic – Crisis Line

White Bird Clinic – 24/7 Crisis Line

Phone: 541-687-4000
Toll-Free: 1-800-422-7558
What they do: Humanistic, person-centered crisis support, emotional help, information, and referrals.
Area: Lane County, based in Eugene

2.3 Youth & Child Crisis

Child Crisis Response Team (Lane County)

Phone (24/7): 1-888-989-9990
Who it’s for: Children and teens in immediate mental-health, emotional, or behavioral crisis, and caregivers needing support.

Looking Glass Youth & Family Crisis Line / Station 7

24/7 Youth & Family Crisis Line: 541-689-3111
24/7 Help Line (toll-free): 1-888-689-3111

What they do:

Crisis support for youth up to around age 24 and their families.
Emergency shelter (Station 7) for runaway/homeless youth (roughly ages 11–17).

Area: Eugene & Lane County

3. LGBTQ+-Specific Crisis Support

The Trevor Project (LGBTQ+ Youth & Young Adults)

Phone (24/7): 1-866-488-7386
Text: Text “START” to 678678
What they do: Crisis intervention & suicide prevention for LGBTQ+ youth.

Trans Lifeline

Phone: 1-877-565-8860
Who it’s for: Peer support hotline run by and for trans people.

Transponder (Local Trans/Gender Diverse Resource in Eugene)

Phone: 541-443-6337
What they do: Support, resources, and provider lists for trans and gender-diverse people in Eugene/Lane County.

4. Domestic Violence, Sexual Assault & Abuse

4.1 Domestic Violence – Hope & Safety Alliance

Hope & Safety Alliance (formerly Womenspace)
- 24/7 Crisis Line: 541-485-6513
- Toll-Free (24/7): 1-800-281-2800
- Office: 541-485-8232
- Address: 1577 Pearl St, 2nd Floor, Eugene, OR 97401
What they do:
- Safety planning, emergency shelter, advocacy, legal referrals, and support for people experiencing domestic or intimate partner violence, all genders.
Area: Lane County, including Eugene & Springfield

4.2 Sexual Assault Support Services (SASS)

Sexual Assault Support Services (SASS)

24/7 Crisis Line: 541-343-7277
Toll-Free: 844-404-7700

What they do:

Crisis response, accompaniment, ongoing support and advocacy for survivors of sexual assault or abuse.
Area: Lane County

5. Housing, Homelessness & Basic Needs

5.1 Central Access – 211 (All Basic Needs)

211info – Housing, Food, Bills, General Help
- Phone: 2-1-1 (dial from any phone in Oregon)
- Website: 211info.org
What they do:
- Connects people to local housing & shelter, rent/utility help, food, health, childcare, and other social services.
Area: Lane County & all of Oregon

5.2 Coordinated Entry – Housing Help (Lane County)

Lane County Coordinated Entry – Housing & Shelter
- How to access: Call 211 and follow prompts for housing/shelter/rent assistance.
What they do:
- One main entry point for people who are homeless or at risk of homelessness to be connected to shelter and housing programs.

5.3 Local Shelters & Day Services

Eugune Mission

Phone: 541-344-3251
What they do: Shelter and basic services for unhoused adults.
Area: Eugene & Lane County

Eugene Service Station (St. Vincent de Paul)

Phone: 541-461-8688
What they do: Meals, showers, laundry, and other services for unhoused adults (drop-in day center).
Area: Eugene

New Roads (Youth 16–24)

Phone: 541-686-4310
What they do: Food, clothing, showers, resource navigation for youth and young adults.
Area: Eugene

First Place Family Center – Day Services for Families

Phone: 541-342-7728
Address: 1995 Amazon Parkway / 4060 W. Amazon Dr (Annex Night Shelter) – Eugene
What they do: Showers, laundry, meals, support, and overnight shelter coordination for families with children.

Oasis – Catholic Community Services (Springfield)

Phone: 541-345-3628
Address: 1175 G Street, Springfield, OR 97477
What they do: Conestoga huts and tiny homes for families with children needing safe shelter in Springfield.

6. Substance Use & Addiction Support

Looking Glass – Behavioral Health Resource Network (BHRN) Hotline

Phone (24/7): 800-422-2595
What they do: Help for addiction-related crises, referrals to substance use treatment and support.
Area: Lane County

(You can also still use 988 or 541-682-1001 if a substance use situation is also a mental-health crisis. )

7. Community Safety & Alternative Responses

Downtown Guides (“Red Caps”) – Downtown Eugene

Phone: 541-501-9286
What they do:
Non-police assistance for safety, wayfinding, and minor issues in downtown Eugene (for businesses, visitors, and locals).
Hours: Typically Mon–Fri, 8 a.m.–6 p.m.

Springfield – CAHOOTS-Style Mobile Crisis via Police Non-Emergency

Phone: 541-726-3714 (Springfield Police Non-Emergency – ask for CAHOOTS/mobile crisis if available)
Note for layout text (important & honest):
Eugene’s original CAHOOTS program ended its contract with the City of Eugene in 2025 and mobile crisis responses are now primarily handled by Mobile Crisis Services of Lane County (MCS-LC) through 988 / 541-682-1001 / 911.

8. Campus-Specific

University of Oregon Police – Non-Emergency (on campus)

Phone: 541-346-2919
Use for: Non-emergency incidents on UO campus.

For off-campus

Eugune : 541-682-5111;
Springfield : 541-726-3714.

Where Do You Fit In?

Immediate Emergency

911

Suicide & Mental Health Crisis (Call/Text)

988

Lane County Crisis Line

541-682-1001

Hope & Safety Alliance (DV)

541-485-6513

White Bird Crisis Line

Find balance and peace of mind while working from home.